A customer reports a toy doll that no longer speaks. What should the associate say first?

The best response in this scenario is to guide the customer towards a practical solution for the issue they're facing with the toy doll. By suggesting that checking the batteries is a first step, it demonstrates a helpful and proactive approach, as many electronic toys may simply need new batteries to function properly again. This shows the associate's willingness to assist the customer in resolving the issue without dismissing their concern.

Offering to check the batteries not only addresses the immediate problem but also reassures the customer that they are being taken seriously. It fosters a collaborative atmosphere where the customer feels supported in finding a resolution. This approach emphasizes effective customer service, as it encourages problem-solving and helps maintain a positive interaction with the customer.