If you receive technical questions about a product you are unfamiliar with, what should you do?

When faced with technical questions about a product you are unfamiliar with, the best approach is to transfer the call to someone knowledgeable. This ensures that the customer receives accurate and reliable information. Providing incorrect answers can lead to misunderstandings and dissatisfaction, as you may not have the necessary expertise to address their concerns adequately.

Transferring the call not only aligns with customer service best practices by ensuring the customer receives the highest level of support, but it also demonstrates professionalism and a commitment to providing quality service. It's essential to recognize that sometimes the most effective support involves connecting the customer with a colleague who has the right expertise.

Having someone knowledgeable handle the query helps maintain customer trust in the brand and enhances overall customer satisfaction, as they feel their needs are being taken seriously and addressed appropriately.