Is it true that you should go out of your way to make customers with disabilities feel as if they don't have to do anything?

The statement that you should go out of your way to make customers with disabilities feel as if they don't have to do anything is false because it can contribute to an unintended perception of pity or lack of empowerment. While it is essential to provide necessary accommodations and support, the goal is to promote independence and inclusivity.

Customers with disabilities should be treated with respect and encouraged to engage in the same processes as other customers, with appropriate assistance available when needed. This approach fosters dignity, reinforces their agency, and aligns with best practices in customer service that promote equality. It's important to recognize their autonomy and not make assumptions about their capabilities or preferences, thus fostering a more inclusive environment.