When is it advisable to make a follow-up call to a customer?

Making a follow-up call to a customer at convenient times for them is crucial for effective communication and maintaining a positive customer relationship. Understanding the customer’s schedule and preferences allows for a smoother interaction, increasing the likelihood that the customer will be receptive to the call. Calling at a time when customers are likely free can lead to more productive conversations and enhances the overall customer experience.

The other options suggest times that may not be considerate or optimal for most customers, which can lead to frustrations or missed opportunities for dialogue. Therefore, prioritizing convenience ensures that the customer feels valued and respected, which is essential in customer service.